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TERMS  AND CONDITIONS

Delivery and recipient information

Accurate details:  

You must provide a correct and complete recipient address and phone number. Incorrect information can lead to non-delivery and potential re-delivery fees.

Recipient availability: 

 If the recipient is unavailable, the florist may leave the flowers with an authorized person, at a secure location (like a reception desk), or call to arrange a new delivery time. Some services may consider the delivery successful if left unattended, while others may not, depending on the item.

Delivery timing:  

Delivery times are often estimates and can be impacted by unforeseen circumstances, with some vendors specifying cut-off times for same-day delivery.

Proof of delivery

Some services may not require a signature, but others may ask you to sign for acceptance, indicating the goods were received in good condition. 

Product and order issues

Flower availability:  The specific flowers in an arrangement are subject to availability.

Substitutions:  If a flower is unavailable, the florist will use a close alternative of equal or greater value and appearance without consulting you, or they may contact you to ask for advice or offer an alternative product.

Cancellations and refunds:  There are strict policies for cancellations, often requiring 24-48 hours' notice before the delivery date. Due to the perishable nature of flowers, cancellations after dispatch are often not possible unless the product is defective.

Damaged or incorrect flowers:  You must report any issues with the quality or correctness of the delivery within a specific timeframe, often within 1-3  hours of delivery, and may be required to provide photographic evidence. 

Liability and other terms

Risk of loss:    Responsibility for the goods passes to the customer upon delivery to the specified address.

Returns:     Due to their perishable nature, most services do not accept returns on flowers.

Limitation of liability:    Many companies have clauses that limit their liability for issues like delayed delivery, unless the delay is due to their negligence or a proven product defect.